Best Customer support AI Tools

Zowie is an AI agent platform for retailers and consumer brands that automates support and product recommendations in chat, email and messaging. Its Decision Engine runs business rules deterministically, so refunds and policy checks follow set logic every time.

Talkdesk is a cloud contact center platform with AI agents, agent copilot and workflows tailored to industries such as healthcare, financial services and retail. Mid-sized and enterprise service teams use it for voice and digital support.

Smartsupp combines website live chat, email, Messenger, Instagram and WhatsApp in one inbox, with an AI agent called Mira that answers shoppers around the clock. It is built for e-commerce teams that want automation but still step in personally on important chats.

Samespace is a contact center platform that combines AI agents with human agents across voice and digital channels. Its Origon AI agents carry out workflows and connect to CRMs and enterprise systems while keeping full customer history.

Pylon is a customer support platform for B2B companies that serve customers in shared Slack channels, Microsoft Teams, email and chat. It turns those messages into tracked issues and adds AI agents, account intelligence and a knowledge base.

Proto builds AI agents and support workflows for governments, payment systems and healthcare providers, with a focus on local languages. Alongside automated resolution it handles complaints, dispute mediation and tracing of fraudulent payments.

NiCE CXone Mpower is a cloud contact center suite that combines routing, workforce management, quality tools and AI agents. It is used by large service organisations to run voice and digital customer service at scale.

Gorgias is a help desk made for online stores, with deep Shopify integration and an AI Agent that handles order tracking, returns and product questions. It is priced by ticket volume rather than by agent seat, which suits small DTC teams.

Five9 is a cloud contact center platform known for outbound dialing and inbound voice, now extended with AI agents and agent assist. It is used by mid-sized and large companies to run sales and service call centers.

Fin is an AI agent that answers customer questions from your help center, past conversations and connected systems, then hands off to a human when needed. It is built for support teams of any size and is billed per resolved outcome rather than per seat.

DevRev is a platform that connects customer support tickets with product and engineering work items in one system. It is aimed at software companies, and its AI agents answer customers, triage tickets and link issues to the code and features they affect.

Decagon builds AI agents that resolve customer support conversations across chat, email, SMS and voice. It is aimed at fast-growing and enterprise companies, and teams define agent behaviour with Agent Operating Procedures written in natural language.

ASAPP provides generative AI for large contact centers, including GenerativeAgent, which handles voice and chat conversations, and tools that transcribe and summarise calls for human agents. Its customers are mainly airlines, telecom and financial firms.